The IMRG Collect+ UK Click & Collect Review is designed to present an objective and pragmatic view of click & collect – a relatively recent development in e-logistics. However, even positioning it specifically as an e-logistics innovation is somewhat misleading because it has a clear influence on sales conversion, customer satisfaction, operational costs and even store design and location.
The aim of this review is to develop multichannel retail stakeholders’ understanding of the solution, its current use and potential.
The information provided in this review will provide an important foundation for retailer strategies and signpost areas for consideration when making decisions about the deployment of click & collect solutions. Members can download the report by clicking on the red button on the right-hand side of the page.
“I am delighted to support IMRG in its publication of the first, definitive industry perspective on the retail phenomenon of click & collect […] This review is both extensive and authoritative and offers a broad insight into the evolution of click & collect – most importantly the way in which it has evolved in the UK, which is undoubtedly the leading digital retail market in the world. All click & collect options are thoroughly covered in the report, including retailers’ in-store services and those offered by third party providers such as Collect+, as well as the emergence of locker solutions.”
Neil Ashworth, CEO, Collect+
The current review has been peer-reviewed by experts in our industry:
“The review provides an invaluable insight into the rapidly changing landscape of click & collect and will prove very useful for online retailers.”
Jim Roebuck, logistics director l Shop Direct
“The review clearly articulates the many and varied operational, strategic and future-facing elements associated with click & collect and provides an excellent resource for retailers developing its use.”
Mark Robinson, Director, customer delivery operations l John Lewis
“A valuable review, well worth the read and providing interesting insight. It is a useful aid to e-retailers wishing to adopt or develop a click & collect offer.”
Martin Goldstein, Head of purchasing l River Island