Quality of delivery offer important to Dutch shoppers

LinkedIn Twitter Facebook

 

Author: Andrew Starkey, Head of e-Logistics, IMRG & eCommerce Worldwide

Following the recent publication of the eCommerce Worldwide Belgium and Netherlands Country Guide, it is useful that MetaPack has now issued its 2016 State of eCommerce Delivery report, which allows us to take a fresh look at some of the themes identified in the guide.

Straightaway we can see that the quality of the delivery offer remains important to Dutch shoppers and, consistent with the information provided in the guide, 50% of those surveyed by MetaPack confirm that they have prioritised one retailer over another simply because of the delivery services on offer.

 

Part of this offer is cost, with Dutch shoppers being the most demanding of all the countries surveyed in expecting free standard delivery (52%) and advising that, for 16% of them, the additional cost of cross-border delivery has put them off making a purchase from a non-Dutch retailer.

 

But despite this demand for low-cost delivery, Dutch shoppers expect delivery to be predictable and to be kept informed. The eCommerce Worldwide Guide picked up this theme and the MetaPack survey supports it with the fact that when it comes to using dedicated tracking apps to find out the status of their orders, the Dutch are most active (at 18%). This is significant because the adoption of this sort of app has generally been comparatively slow when compared with other means of keeping track of orders.

 

Cross-Border eCommerce with Netherlands - Parcel delivery in Holland

Of course, one way of knowing exactly when and where the order will be available is to use click & collect services. The guide suggests that in-store click & collect still lags leading markets like the UK but MetaPack’s report gives some indication that it is gaining in popularity with 48% of those surveyed now having used it. However, even more popular is the use of parcel-shops at 54%.

 

The MetaPack report provides a useful update to the state of ecommerce delivery in the UK, France, Germany, Spain, the Netherlands, the USA and Italy and is available from MetaPack.

 

 

As an independent study, it provides a useful parallel view of the Dutch market alongside the in-depth, eCommerce Worldwide Belgium and Netherlands Country Guide, sponsored by Spring and PostNL.

LinkedIn Twitter Facebook

Understanding the Current Global eCommerce Localisation Trends

Understanding the Current Global eCommerce Localisation Trends

Localisation has become key to success online and savvy brands and online retailers have adopted innovative approaches to localisation in order to provide the best experience for their target customers while retaining their brand identity and tone of voice in all of the markets that they operate. So how are retailers applying localisation strategies across the world and how are demands shifting?
How to ship with Fulfilled by Amazon

How to ship with Fulfilled by Amazon

If you shop on Amazon, you may often see the term ‘Fulfilled by Amazon’ meaning that you’re buying a good not from Amazon, but from a third party seller. Fulfilled by Amazon, or FBA, selling is where a third party stores their goods in Amazon warehouses, and Amazon then uses them to fulfil listings. But what does it take to sell your goods as Fulfilled by Amazon?
The legal landscape for online retail in Canada

The legal landscape for online retail in Canada

The legal situation around online retail in Canada is complicated by its general devolution from federal to province / territory level. In theory this means 13 different sets of terms and conditions needed. In practice, there is a very high degree of uniformity. This article looks into Canadas legal system from an online retailers position.
Online retail competition in Canada

Online retail competition in Canada

Canadians are amongst the most prolific cross-border eCommerce purchasers in the world - however, something to think about is that more and more local retailers, who previously were poor at eCommerce, are increasingly now getting better at it. This article looks at some of the top retailers in the Canadian eCommerce market to help you understand the competitive landscape there.
The Size of the Canada Retail Market

The Size of the Canada Retail Market

With the presence of US retailers in Canada unsurprising, some may find it hard to believe that not all northward ventures have ended in success. Therefore, you shouldn’t assume that the presence of a US giant means that other cross-border retail efforts would be hopeless. This article looks at the value of the total retail market in Canada and outlines the current competitive landscape there.
Online retail marketing in Canada

Online retail marketing in Canada

With internet and device penetration significant and online browsing behaviour fairly typical of a developed market, the landscape of online marketing looks very familiar to highly connected countries. However, retailers should be aware of the subtle but significant differences between the Canadian and the UK markets. This article looks at use of marketing methods for online retailers in Canada.
Connectivity and online behaviour in Canada

Connectivity and online behaviour in Canada

With typical online behaviour similar to other western counties, the Canadian eCommerce market can be seen as very appealing to cross-border retail. Exploring its sophisticated infrastructure, this article looks at the details of Canadian shoppers’ behaviour online, and examines some of the demographic nuances in internet access, online activity, and device preferences.
Online retail payment methods in Canada

Online retail payment methods in Canada

In different markets, shoppers can have varying preferences when it comes to making payments for orders on eCommerce sites. Canada is no exception but happily, there is more of an opportunity than a challenge when it comes to online retail payment in Canada. This article looks at the online retail payment methods within the Canadian eCommerce market.
Online shopping behaviour in Canada

Online shopping behaviour in Canada

When Canadian Shoppers buy online, how do they go about it, and what do they buy? With the use of mobile growing and the use of various devices for online shopping looking similar to trends in the UK, Canadian eCommerce has been a sleeping giant, but it’s waking up. And quickly. This article looks at the online shopping behaviour of the Canadian eCommerce market.
Online Retail Logistics in Canada

Online Retail Logistics in Canada

How should you go about planning your logistics strategy for servicing the Canadian eCommerce market and what are the options available? Canada is a spectacular 9,306 km from extreme east to extreme west so for any non-Canadian retailer looking for delivery partners to ship into the country, only large players with the scale to cover such a geography are particularly relevant. This article looks at the online retail logistics within Canada and how this impacts its eCommerce market.

Contact Us

eCommerce Worldwide
2 Ching Court
49-53 Monmouth St
London
WC2H 9EY

Tel: 0203 696 0980
2017© eCommerce Worldwide

Keep In Touch

powered by Affino

About eCommerce Worldwide

eCommerce Worldwide provides online retailers with all the information, and resources, they need to develop cross-border strategies for entering new markets around the world
Read More