MENU

Quality of delivery offer important to Dutch shoppers

LinkedIn Twitter Facebook

 

Author: Andrew Starkey, Head of e-Logistics, IMRG & eCommerce Worldwide

Following the recent publication of the eCommerce Worldwide Belgium and Netherlands Country Guide, it is useful that MetaPack has now issued its 2016 State of eCommerce Delivery report, which allows us to take a fresh look at some of the themes identified in the guide.

Straightaway we can see that the quality of the delivery offer remains important to Dutch shoppers and, consistent with the information provided in the guide, 50% of those surveyed by MetaPack confirm that they have prioritised one retailer over another simply because of the delivery services on offer.

 

Part of this offer is cost, with Dutch shoppers being the most demanding of all the countries surveyed in expecting free standard delivery (52%) and advising that, for 16% of them, the additional cost of cross-border delivery has put them off making a purchase from a non-Dutch retailer.

 

But despite this demand for low-cost delivery, Dutch shoppers expect delivery to be predictable and to be kept informed. The eCommerce Worldwide Guide picked up this theme and the MetaPack survey supports it with the fact that when it comes to using dedicated tracking apps to find out the status of their orders, the Dutch are most active (at 18%). This is significant because the adoption of this sort of app has generally been comparatively slow when compared with other means of keeping track of orders.

 

Cross-Border eCommerce with Netherlands - Parcel delivery in Holland

Of course, one way of knowing exactly when and where the order will be available is to use click & collect services. The guide suggests that in-store click & collect still lags leading markets like the UK but MetaPack’s report gives some indication that it is gaining in popularity with 48% of those surveyed now having used it. However, even more popular is the use of parcel-shops at 54%.

 

The MetaPack report provides a useful update to the state of ecommerce delivery in the UK, France, Germany, Spain, the Netherlands, the USA and Italy and is available from MetaPack.

 

 

As an independent study, it provides a useful parallel view of the Dutch market alongside the in-depth, eCommerce Worldwide Belgium and Netherlands Country Guide, sponsored by Spring and PostNL.

LinkedIn Twitter Facebook

Building an eCommerce fraud prevention strategy for Germany

Building an eCommerce fraud prevention strategy for Germany

Being the world’s fifth largest eCommerce market, Germany has become an exceptionally popular destination for online merchants looking to sell their goods and services. However, retailers should still be aware of the high levels of fraud to do with their number one payment method. Therefore, what do you need to know about building an eCommerce fraud prevention strategy for Germany?
Interview with Kai Li, Vice President of International at Revolve

Interview with Kai Li, Vice President of International at Revolve

eCommerce Worldwide Cross-Border Summit 2017 - Ahead of our annual event on 24th May, we interview Kai Li, Vice President of International at Revolve Clothing, to learn from his experience and knowledge in cross-border trading.
How does device usage differ in France, Germany, and the UK?

How does device usage differ in France, Germany, and the UK?

It is well known that the use of smartphones and tablets has grown rapidly but which device dominates the traffic and at what time of day across France, Germany and UK? And how does device usage differ between these Countries?
Delivery into Russia: what you need to know

Delivery into Russia: what you need to know

Online retailers know the opportunities that comes with expansion into Russia but entering this massive market comes with its delivery challenges. However, what do you need to know about trading and delivery into Russia?
Using non-commercial organisations to grow your online retail business in Russia

Using non-commercial organisations to grow your online retail business in Russia

Russia is frequently perceived by foreign retailers as a complicated and risky environment but there are a number of organisations in Russia that can help you understand this market environment and the rules by which the market plays. But who are they?
Agenda Announced for eCommerce Worldwide Cross-Border Summit 2017

Agenda Announced for eCommerce Worldwide Cross-Border Summit 2017

The agenda has been announced for the eCommerce Worldwide Cross-Border Summit and it boasts a wealth of retail experts with years of experience between them in expanding their brands overseas.
What can UK online retailers learn from major sales events in China?

What can UK online retailers learn from major sales events in China?

By cleverly orchestrating a string of headline-grabbing shopping holidays throughout the year, China is reinventing retail. But why are Chinese consumers embracing these shopping frenzies so readily and offers and how can overseas retailers learn from this to gain and maintain the competitive edge?
How WeChat is used for Business

How WeChat is used for Business

WeChat has been a hot topic for many marketers for a long time. However, how much do we really know about the most used social network in China? And how is WeChat used for business?
Ecommerce in Australasia

Ecommerce in Australasia

The New Zealand and Australia cross-border eCommerce markets are booming and it is looking to continue this way for the coming years. With almost 17 million savvy and highly engaged online shoppers in the region, what do you need to know about these eCommerce markets and which are the most successful retail sites there?
Ecommerce shipping to Australia

Ecommerce shipping to Australia

It’s easy for any retailer to be attracted to the impressive digital adoption Australia has taken with online retail sales of USD $9.5 bn last year. However, this success is not without its challenges as shipping into this widely fragmented country can affect your business - but how?

Contact Us

eCommerce Worldwide
2 Ching Court
49-53 Monmouth St
London
WC2H 9EY

Tel: 0203 696 0980
2016© eCommerce Worldwide

Keep In Touch

powered by Affino

About eCommerce Worldwide

eCommerce Worldwide provides online retailers with all the information, and resources, they need to develop cross-border strategies for entering new markets around the world
Read More