Retailer Only Workshop Agenda


What's happening and when?

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The eCommerce Worldwide Expo features a full day of presentations and insight from industry experts to help you develop your strategy for Cross-Border expansion.

13:00

Registration begins

Be sure to arrive early and enjoy some afternoon refreshments.

Welcome from eCommerce Worldwide

14:15 - 14:30

14:00

14:15

15:00

Breakouts for all delegates

Keynote theatre - Innovation in Cross-Border

 

The main theatre is open to all delegates, and will run a series of thought provoking presentations on the changing nature of cross-border trade.

 

14:00 - 14:20 - An open landscape for cross-border delivery

14:15 - 14:30 - How to truly enable business growth through fraud management

14:30 - 14:45 - Cross-border content; localising ecommerce content at scale

14.45 - 15.00 - Handle Complaints and Disputes Cross-Border Digitally, in Multiple Languages, and Without Need to Localize

 

Details here.


Retailer breakouts

Please note that the breakout theatres are only open to retailers and are assisted by topic facilitators.

Workshop One : Logistics & Shipping


More details can be found on the format and topics here.

  • Fulfilment
  • Cross-border distribution / supply chain
  • Returns
  • Tracking and delivery information

Workshop Two : Strategy and Country Profiles

More details can be found of the format and topics here.

Choosing Countries and Planning

  • Choosing proposition and implementation options
  • Building the cross border roadmap

  • Organisation challenges

Countries Profiles

  • Germany
  • China
  • Russia
  • Nordics

Workshop Three : Localisation

More details can be found on the format and topics here.

Back at square one: new territory, new customers

  • Route to Market - Local Market Places
  • Making the user experience increase customer retention
  • Understand how to use great content to retain / engage

Financial & Legal Issues

  • Local payment schemes - what it can do for conversion
  • Getting the most from your payment gateway
  • Pricing & exchange rate exposure
  • VAT - Duties, tariffs

15:30

Refreshment and networking

16:45

Main theatre

Keynote theatre - Innovation in Cross-Border

 

These sessions are open to all delegates.

 

15:30 - 15:45 - Global PUDO. Because the World can’t wait

15:45 - 16:00 - Free Shipping in eCommerce: Boon or Bane?

16.00 - 16.15 - Opportunities and challenges when going international with programmatic     

16:15 - 16:30 - Reverse Psychology: How improving the returns policy and process will actually help you sell more cross-border

16.30 - 16.45 - Personalisation: The New Age of Delivery

 

Details here.


 

Retailer breakouts

Please note that the breakout theatres are only open to retailers and are assisted by topic facilitators.

 

Workshop One : Logistics & Shipping

More details can be found on the format and topics here.

  • Fulfilment
  • Cross-border distribution / supply chain
  • Returns
  • Tracking and delivery information

Workshop Two : Strategy and Country Profiles

More details can be found of the format and topics here.

Choosing Countries and Planning

  • Estimating opportunity (with particular focus on issues for brands)
  • Choosing proposition and implementation options
  • Building the cross border roadmap

  • Organisation challenges

Countries Profiles

  • Germany
  • China
  • Russia
  • Nordics 

Workshop Three : Localisation

More details can be found on the format and topics here.

Back at square one: new territory, new customers

  • Route to Market - Local Market Places
  • Making the user experience increase customer retention
  • Understand how to use great content to retain / engage

Financial & Legal Issues

  • Local payment schemes - what it can do for conversion
  • Getting the most from your payment gateway
  • Pricing & exchange rate exposure
  • VAT - Duties, tariffs

17:00

Final Keynote by iDisrupted

16:45 - 17:15 - Presentation by John Straw, Author, iDisrupted

17:15 - 17:20 - Q&A

Details here.

19:00

Drinks

Finish

Contact Us

eCommerce Worldwide
2 Ching Court
49-53 Monmouth St
London
WC2H 9EY

Tel: 0203 696 0980
2016© eCommerce Worldwide

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About eCommerce Worldwide

eCommerce Worldwide provides online retailers with all the information, and resources, they need to develop cross-border strategies for entering new markets around the world
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