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Logistics

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Logistics and Delivery in Ireland

Introduction

With a population 4.6 million, the Republic sits at number 29 in the list of European markets by size.

 

However, unlike some other countries with similar populations, the geography of the Republic makes all shoppers highly accessible:

  • Covering only 70,000 sq km
  • Concentrated within 2.2 million residential and business addresses
  • Within 6 counties and 10 major conurbations; the largest being Dublin with almost 25% of the population

 

Northern Ireland adds to this with its population of 1.84 million across 11 local government districts covering less than 14,000 sq km.

 

From a logistics standpoint therefore Ireland, as a whole, presents retailers with no significant obstacles and with the recent introduction of postcodes in the Republic – until now a real barrier to ecommerce – accurately locating consumers has become much easier.


Over 35% of addresses in the Republic share their address with at least one other property, previously making it difficult for those delivering goods and services to accurately identify the location of a specific address.

 

Introduced in July 2015 a new postcode system, Eircode, has been deployed specifically to overcome this problem. Unlike other countries where postcodes define a cluster or group of addresses, a unique Eircode is assigned to each residential and business address.

 

The seven-digit code is in two parts:

  • The first part is a three-digit routing key which defines a principal post town span of delivery
  • The second four digits are unique to an address and distinguishes one address from another

 

Retailers seeking to access the Irish market should make use of Eircode to assist in targeting and delivery efficiency (www.eircode.ie).


Returns in Ireland

European consumers have a statutory right to return goods within 14 days which means that as well as it being good practice to provide a transparent and efficient returns solution, there is a legal imperative too.

 

22% of Irish consumers are put off from shopping cross-border because they assume returns will be difficult or costly so when selecting their delivery partner for Ireland, retailers should find out what arrangements they can make for returns.

 

Republic consumers will need and expect:

  • A simple and transparent returns process
  • A convenient way to drop-off the parcel or have it collected
  • To be kept informed on the progress of their return
  • Be advised when their refund is being made, possibly including duty repatriation

 

For Ireland cross-border retailers can arrange for returns to be sent back to the country of origin (where it can be delivered back to the originating retailer to be processed) through the postal route or a carrier.

Further information

To access the Full Report, follow this link here to register and download.

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